Warranty, maintenance and commissioning for equipment sold

Warranty, maintenance and commissioning for equipment sold, carried out by a local team that responds quickly.

Warranty, maintenance and commissioning of equipment we sell — site view — Warranty, maintenance and commissioning of equipment we sell · site view

Module 7 service scenarios — Module 7 — OEM After-Sales Agency · Service scenarios

In-warranty faults are handled free of charge, scheduled maintenance is performed to contract, and installation or commissioning defects are rectified within a set period; every visit produces a work order and a report, signed off by the customer.

Before the warranty expires we proactively run a whole-machine health check and advise on renewal or a maintenance contract, so service never has a gap.

Warranty, maintenance and commissioning for equipment sold on-site photo — Field photo: Warranty, maintenance and commissioning for equipment sold

Service highlights

1
Faults handled free; scheduled maintenance to contract
2
Work orders and reports signed off by the customer
3
Pre-expiry health check — no gap in service

Warranty maintenance and commissioning for equipment sold

1
Post-delivery first inspection: once the equipment is installed and running we do one comprehensive first inspection: operating parameters, fastener condition, lubrication, protection functions verified item by item, freezing the delivery condition into baseline data.
2
Warranty-period patrol inspections: patrols at the agreed frequency: we look before we are called, so hazards are found and handled at inspection rather than at the customer's shutdown - a far better experience for the customer. Patrol records go to both manufacturer and customer.
3
Warranty repair execution: faults within the warranty period are repaired free of charge under the manufacturer's policy, with response times and service quality per the agreement. Repair records are traced in full and confirmed by customer signature.
4
Maintenance guidance and execution: we either coach the customer through daily maintenance or perform the periodic maintenance ourselves as agreed. Well-maintained equipment brings the warranty call-out rate down - and the manufacturer's cost with it.
5
End-of-warranty assessment: before the warranty expires we do a full assessment: equipment condition, wearing part life prediction, and a recommendation on extended warranty or annual maintenance. The customer chooses on an informed basis - no last-minute ambush.
6
Extended warranty conversion: customers who wish to continue move onto annual maintenance, with files and data handed over seamlessly - the entire equipment history built up during the warranty period comes across, and service never breaks.

Common Questions

For in-warranty service, does the customer contact the manufacturer directly or you?

Both channels work: the customer can report directly to the manufacturer, who dispatches the job to us; or report through us, and we either handle it directly within the authority in the agreement or pass it to the manufacturer. The principle is that the customer gets the fastest route. The agency agreement states the intake interface clearly, so the customer is never ping-ponged between manufacturer and agent.

Who supervises your service quality during the warranty period?

Three layers: the manufacturer audits work orders and service records per the agreement; the customer signs after every service visit and can give feedback; and internally we assess response time, first-time fix rate and customer complaints. When the three parties' data matches, service quality cannot be faked.

Back to Module 07 — OEM After-Sales Agency → Related: after-sales outsourcing services → Related: tailored maintenance plans →

Want to know more about this service?

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Partner Sites

Guangzhou Yujihang Computer Technology Co., Ltd. · www.accpc.com.cn

Guangzhou Henghuan Technology Co., Ltd. · www.hhrobotics.cn

Nanchong Henghuan Robotics Co., Ltd. · www.hhrobots.cn

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